On the 21st of April 2012 Plant Parts Ltd., specialists in Komatsu parts and excavator final drives for the construction machinery trade, were granted the Queen’s Award for Enterprise for a second year in succession. The Queen’s Awards are the highest honour available to a UK firm and Plant Parts has won in the category for international trade.“We are thrilled to be honoured in this way again” said Director Robert Finch, “The Company is benefiting from investment in infrastructure and first-rate people.” Fellow Director Richard Finch agrees, “We have bucked the trend in these difficult times by staying true to our belief that good product knowledge & fast parts availability is the key to success. Having doubled our stock of excavator final drives over the last three years and introduced new IT systems we are confident that our customers, both home and abroad, will receive the best possible service, from initial enquiry to after sales support.”
The business began trading in 1991 and quickly found its niche supplying Komatsu parts and repairing excavator final drives. In 1995 it moved to larger premises and changed status to a limited company. Now occupying purpose built offices, warehousing and workshops of almost 12,000ft the company is well placed to meet the needs of its customers and has a reputation for first-rate product knowledge and parts availability.
Plant Parts has invested heavily in product and customer support IT systems enabling it to provide an industry leading service to customers and the company puts much of its award winning achievement down to the availability of product data. “Our sales and support staff
have the tools to give our customers the answers they need instantly” said Mr Robert Finch, IT Director at Plant Parts, “Many of our customers call us for parts in a breakdown situation and they need to know “when can I have it and how much”. Our staff can usually answer those questions without the need for a call-back; we believe good customer service is the key to success.”
Since the award assessment period the company has grown further continuing to double sales every three years.
Plant Parts Ltd has been granted The Queen's Award for Enterprise in the category for International Trade reflecting the Company’s growth in exports. During the award assessment period Plant Parts traded in over 100 countries. The top 5 markets are Europe, North America, sub-Saharan Africa and Australasia.
Managing Director Mr Richard Finch said of the award, “I am delighted for the whole team; this award is testament to the hard work and commitment of everyone at Plant Parts.”